🛠️Support Portal

We're here to help you succeed

Get expert support from our security professionals. Whether you need technical assistance, implementation guidance, or have questions about AI security best practices, we've got you covered.

All systems operational • 99.97% uptimeView status

Choose Your Support Channel

Multiple ways to get help, from instant chat to scheduled consultations with security experts.

💬

Live Chat

Get instant help from our technical support team

Availability:24/7
Response time:Usually < 2 minutes
Best for:
Quick questions, troubleshooting, account issues
Start Chat
📧

Email Support

Detailed technical assistance via email

Availability:Business hours
Response time:Within 4 hours
Best for:
Complex issues, feature requests, integration help
Send Email
📞

Phone Support

Direct phone line for critical issues

Availability:Enterprise only
Response time:Immediate
Best for:
Critical outages, emergency security issues
Call Now
📅

Scheduled Call

Book time with security experts

Availability:By appointment
Response time:Next business day
Best for:
Implementation planning, security reviews, training
Book Call

Support Plans

Your support experience scales with your plan

Community Support

Maker (Free) Plan

Response TimeBest effort
Available Channels
CommunityDocumentation
Community Discord access
Public documentation
FAQ and knowledge base
Community-driven answers
Public GitHub issues
Join Community

Standard Support

Indie & Team Plans

Response Time< 4 hours
Available Channels
EmailChatHelp Center
Email support included
Help center access
Video tutorials
Integration assistance
Bug report priority
Get Support
Most Popular

Priority Support

Enterprise Plan

Response Time< 1 hour
Available Channels
PhoneEmailChatDedicated Manager
Dedicated success manager
Phone support included
Priority issue resolution
Custom integration help
Onboarding assistance
Security consultation
SLA guarantees
Contact Sales

Common Issues & Solutions

Find quick answers to the most frequently reported issues

🚀

Getting Started

Setting up first scan

95% helpful

GitHub integration guide

88% helpful

Understanding scan results

82% helpful

API key authentication

76% helpful
🔧

AutoPatch

How AutoPatch works

91% helpful

Reviewing generated patches

79% helpful

AutoPatch credit usage

73% helpful

Custom patch templates

65% helpful
🔄

Integrations

CI/CD pipeline setup

86% helpful

Webhook configuration

71% helpful

IDE extension install

68% helpful

Slack notifications

62% helpful
🔍

Troubleshooting

Scan performance issues

84% helpful

Authentication errors

77% helpful

CLI installation problems

69% helpful

False positive handling

63% helpful

System Status

Real-time status of all VibeGuard services

99.97%
Average Uptime
5
Services Monitored
12 days ago
Last Incident

Service Status

All Systems Operational
Scanning Service
99.98% uptimeOperational
AutoPatch Engine
99.95% uptimeOperational
API Gateway
99.99% uptimeOperational
Dashboard
99.97% uptimeOperational
Webhooks
99.94% uptimeOperational
View Detailed Status Page

Still need help?

Our team of security experts is standing by to help you secure your AI applications. Don't let security concerns slow down your innovation.

For Technical Issues

Response within 4 hours
Available 24/7 for critical issues
Expert security engineers

For Sales & Enterprise

Custom implementation planning
Security consultation included
Dedicated success manager
🎫 Create Support Ticket💬 Start Live Chat📞 Talk to Sales